COMMON QUERIES

DO YOU OFFER GIFT CARDS?

At this time, we do not offer gift cards. 

WHAT ARE THE PAYMENT OPTIONS?

We currently accept payment by credit and/or debit card.


  • Accepted Credit Cards: VISA, Master Card, American Express and Discover. 

  • Accepted Debit Cards:  Visa & MasterCard

WHAT IS YOUR RETURN POLICY?

Items that were received damaged or defective in any way can be returned for exchange. If you receive a damaged or defective item, within 48 hours, take a picture of the item(s) along with the original packing slip and email them to faithfulcosmetics@icloud.com explaining the issue with the item(s). After we have reviewed the inquiry, we will contact you with detailed instructions on how to return the item(s) and the processes we take to get your item(s) replaced. In order for us to maintain the quality of our products, we will not accept any returns of products for reasons other than them being damaged or defective. We apologize in advance for any inconvenience this may cause.

 

Please be advised if you are approved a refund for any reason after products have been shipped, that refund will be given in the form of STORE CREDIT ONLY. 

 

Any order discrepancies MUST be reported within 48 hours of receiving your merchandise. Your packing slip is your proof of purchase and it must be presented for ALL inquires. This includes, missing and damaged items. Please upload a picture of the items received, the packing slip, and email those along with the issue you are seeking to get resolved to faithfulcosmetics@icloud.com. If the packing slip is not available, we will only issue a store credit for items that were damaged or missing from the order. The value of the store credit will be in the amount the item was purchased for.

 

Shipping fees are non-refundable.

 

Custom Fees are the responsibility of the customer. If the package is abandoned due to the customer not paying their customs taxes, we will refund the order MINUS original Shipping and 10% Restocking fee. 

 

Disclaimer:
Please perform a skin test prior to applying any of our beauty products to make sure you’re not allergic. Faithful Cosmetics is not responsible for any allergic reactions. Use at your own risk. Ingredients are listed. 

 

Cruelty Free!

 

If there are any issues with your order after receiving, you have 24-48 hrs to EMAIL US and let us know. No Exceptions. 

Email:
faithfulcosmetics@icloud.com


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